Return Policy


Medicelo collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
A. Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
B. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
C. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
D. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
E. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation,
F. Your reviews, feedback and opinions about our products, programmes and services.
Medicelo may collect your Data in several ways from your use of our stores, website or mobile application. For instance:
A. when you register with us to receive our products and/or services;
B. when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
C. when you complete surveys conducted by or for us;
D. when you elect to receive any communications (including promotional offers) from us;
from the information gathered by your visit to our stores, website or mobile application
We may share your Data with/ for:
A. Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.
B. Third Parties: We may also share your Data with other third parties where:
• You request or authorize us to do so;
• We need to comply with applicable law or respond to valid legal process; or
• We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.
We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
Medicelo retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Medicelo as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the " Contact Us" on home page APP PERMISSIONS THAT WE CAPTURE
We ask for the following app permissions while onboarding, in order to optimize the experience for you: Location
It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime. Camera
To allow you to take a photo of prescriptions & directly upload it to the app.
Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
To support automatic OTP confirmation, so that you don't have to enter the authentication code manually.
Receive SMS
This helps us to send you payment related SMS by our payment partner JustPay.
Our business changes constantly and our Privacy Notice may also change . We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes.
• Right to Access, Review and Modify
• Right to Correction
• Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.