Medicelo Chemist
The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from Medicelo.in, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and Medicelo.in, a fully licensed Pharmacy.
By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.Medicelo.in, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.
What is Medicelo Chemist ?
The domain name www.Medicelo.in, an internet based portal and Medicelo Chemist a mobile application, is owned and operated by M/S MEDICELO CHEMIST, which is register under the Indian Proprietorship Act 1908. (Hereinafter referred to as “Medicelo” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.
Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Medicelo Chemist on the other Part.
signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use.
Medicelo reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm your acceptance of such changes or modifications;
therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
The Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules)
The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
Pharmacy Act, 1948 (“Pharmacy Act”) and
The Consumer Protection Act, 1986.
Medicelo authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, as well as in-house content provided by Medicelo including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Medicelo Content”) (collectively, “Content”). The Medicelo Content is the property of M/S MEDICELO CHEMIST and is protected under copyright, trademark and other applicable law(s). You shall not modify the Medicelo Content or reproduce, display, publicly perform, distribute, or otherwise use the Medicelo Content in any way for any public or commercial purpose or for personal gain.
Compliance with these Terms of Use would entitle you to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Prescription Drugs
The Website is a platform that can be used by the Users to purchase various drugs and pharmaceutical products that requires a valid medical prescription issued by a medical expert/ doctor to be provided to a registered pharmacist for the purpose of dispensing such medicine (“Prescription Drugs”), offered for sale on the Website. In order to purchase Prescription Drugs through the Website, You are required to upload a scanned copy of the valid prescription on the Website or email the same to Medicelo. The order would not be processed by Medicelo until it receives a copy of a valid prescription. Medicelo will verify the prescription forwarded by You and in case of Medicelo observe any discrepancy in the prescription uploaded by You, the Medicelo will cancel the order immediately. You are also required to make the original prescription available at the time of receipt of delivery of Prescription Drugs. You shall allow the delivery agent to stamp the original prescription at the time of medicine delivery failing which medicines will not be delivered.
Medicelo shall maintain a record of all the prescriptions uploaded by the Users.
1. Creating an Account
1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews,) you must set up an account with Medicelo.in ("Medicelo Account") and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.
1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
1.3 Your Medicelo Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Medicelo Account.
1.4 Medicelo.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Medicelo account, you shall immediately notify Medicelo.in.
1.5 It is your responsibility to keep your email address up-to-date on your account setup at Medicelo.in so that we can communicate with you electronically.
2. Privacy Policy
2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Medicelo.in.
2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.
3. Security Policy
All your transactions are 100% secure when you place an order online at Medicelo.in. Your personal information is encrypted by using 128-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.
4. Customer eligibility
Our Customers or Users must be over 18 years of age and registered with us. Medicelo.in is not intended for children under the age of 18. We will not knowingly collect information from Medicelo visitors in this age group.
5. Price and Payment
5.1 All our product prices include all applicable statutory taxes.
We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
5.4 Delivery times may vary depending on the delivery location as well as the type of product you order.
5.5 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.
5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.
6. Use of Information on the Website
6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
6.3 Medicelo.com does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Medicelo.in.
7. Disclaimer of Warranties and Limitation of Liability
7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by Medicelo.in on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.
7.2 Medicelo.in assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.
7.3 Medicelo.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.
7.4 Medicelo.in cannot guarantee the adequacy, currency or completeness of the Website content. Medicelo.in does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.
7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Medicelo.in is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.
7.6 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Medicelo explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.
7.7 Medicelo.in accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Medicelo Users.
7.8 Medicelo.in reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.
8. Website Availability
We take all reasonable care to ensure the availability of the Medicelo.in Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Medicelo.in does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.
9. Links to third-party websites
We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.
10. Terms of Sale
10.1 Medicelo.in may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
10.2 Medicelo.in reserves the right to discontinue any program or offer on its Website.
10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Medicelo.in.
10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Medicelo and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
10.5 You understand that all Products shall be sold & dispensed by a registered Pharmacist at Medicelo and/or its affiliates.
10.6 If you are the patient/parent/authorized person on behalf of the patient, you authorize and appoint the Pharmacy Medicelo and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize Medicelo and/or its affiliates to ship the order by Post/courier to your designated location. This authorization shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.
"YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."
"If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Medicelo and/or its affiliates on the Patient's behalf."
11. Prescription Medication Policy
11.1 Medicelo.in, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
11.2 Medicelo.in will not dispense any prescription medication without a valid prescription from a licensed physician.
11.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, Whatsapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.
11.4 The drug information provided in the Medicelo.in is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.
11.5 Medicelo requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, and drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Medicelo.in.
11.6 At Medicelo.in, a Caregiver can order prescription medicines on your behalf.
12. Copyrights, Trademarks and other Intellectual Property Rights
12.1 As per the Terms and Conditions of Medicelo.in, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Medicelo. All other trademarks not owned by Medicelo.in that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Medicelo.in.
12.2 You hereby agree that you will not reproduce, duplicate or copy the content of Medicelo.in for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.
13. User Indemnification
You hereby agree to indemnify, defend, hold harmless Medicelo.in and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.
14. Applicable Law and Jurisdiction
These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of U.P.
15. Severability
If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
16. No Waiver
No failure on the part of Medicelo.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Medicelo' rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Medicelo nor the reliance of any person on Medicelo actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Medicelo.in shall have any legal effect whatsoever.
17. Submissions
17.1 Medicelo.in reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
Medicelo.in shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
17.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
17.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Medicelo.in Website.
17.5 Medicelo.in does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.
18. Termination
You agree that Medicelo.in, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Medicelo.in shall not be liable to you for any such termination. Your right to use the Medicelo Website/Service immediately ceases upon termination of your access/use of the Website.
19. Changes to these Terms and Conditions
We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Medicelo.in Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
20. Force Majeure
Other Parties accept and acknowledge that Medicelo shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of Medicelo or the Third Party Service Providers), or any other delay or default or deficiency or failure which arises from causes beyond Medicelo’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, Medicelo, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event.
Contact Information
If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at 0522 407 1095 or email us on medicelo.chemist@gmail.com If any Other Party(s) has any questions concerning Medicelo, the Website, these Terms of Use, or anything related to any of the foregoing, Medicelo can be reached at the following email address – medicelo.chemist@gmail.com or via the contact information available from the following hyperlink: Contact us.