Customer cancellation: The customer can cancel the order for the product till Medicelo ship it. Orders once shipped cannot be cancelled. Medicelo cancellation: There may be certain orders that Medicelo partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners. Medicelo also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Medicelo as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz: i. Products ordered are not for self-consumption but for commercial resale; ii. Multiple orders placed for same product at the same address; iii. Bulk quantity of the same product ordered; iv. Invalid address given in order details; v. Any malpractice used to place the order. No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.


The customer is required to raise the Refund request with Medicelo customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Medicelo customer care team Return Process: Once the claim is verified as genuine and reasonable, 1mg will initiate the collection of product(s) to be returned. The customer will be required to pack the product(s) in original manufacturer's packaging. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).